Terms and Conditions

Hello, and welcome to Glaneur’s Terms of Service section. We know such documents are usually long and tedious to read. But, this information is important as it outlines the conditions you are subject to as our customer. We recommend you give it a quick read.
These Terms create a legally binding agreement between you and GLANEUR and its affiliates (referred to as either “GLANEUR,” “we,” “us,” or “our”) regarding your access and use of GLANEUR’s platform.

 

TERMS OF USE

The purpose of GLANEUR websites is simple: we sell goods online. We recognize your needs, and fulfill them through our e-commerce platforms. However, like any other e-commerce site, there are certain guidelines that we require customers to follow while using our platforms, to ensure that all our users have a positive experience while on our websites.

Account Registration Eligibility

Eligibility. To use the GLANEUR Platforms, you must be of legal age in your country, or if not, your parent or legal guardian must provide consent beforehand. There may be certain age restrictions for specific Platforms services in various countries. Always ensure that you stay in compliance with the applicable laws of your location.

Rules for Registration. When you register for a customer account with GLANEUR, you have to comply with some rules:

Be True: Provide accurate and current registration information.
Be You: You may only register for your own, singular, personal account. Do not register for more than one GLANEUR account on the same website or sign up for a GLANEUR account on behalf of someone else, or transfer your account to anybody.

Be Private: As a user, it is your responsibility to keep your personal information confidential and secure. Of course, GLANEUR will do its part to ensure that your personal information is shared only within what is allowed by law or as agreed in these Terms of Service.

Be Secure: Keep your username, password and any other login credentials hidden and private. We recommend that you avoid letting anyone else access or use your account.

Be Responsible: If there is any instance of unauthorized use of your GLANEUR account, ensure to inform us immediately at info@glaneurinc.com. However, please note that you are responsible for any and all activity that takes place through your GLANEUR account – whether it occurs with or without your permission. TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, GLANEUR IS NOT RESPONSIBLE FOR ANY LOSS OR ACTIVITY OCCURING DUE TO UNAUTHORIZED USE OF YOUR USER ACCOUNT.

Max accounts per household: up to 2 accounts. GLANEUR reserves the right to refuse account registration if any irregularity or fraudulent attempt is suspected.

Ownership of Content

With the exception of User Content (defined below), all of the Content of Glaneur Platforms is intellectual property of GLANEUR or of the parties we license Content from. This includes but is not limited to: text, software, scripts, code, designs, graphics, photos, sounds, music, videos, applications, interactive features, articles, news stories, sketches, animations, stickers, general artwork and other Content.

This content, as GLANEUR’s Intellectual Property, is thus protected by copyright, trademark, patent and other laws. All rights to this Content not expressly granted under in these Terms of Service are also retained by GLANEUR.

All trademarks, service marks and trade names (for instance the GLANEUR name and its stylized logo) are owned, registered and/or licensed by GLANEUR. You cannot own any license or possess any ownership rights to any trademarks, service marks, or trade names through your access or use of the Platform or Content.

GLANEUR prohibits use of any Content of GLANEUR or any of its affiliates unless GLANEUR, as the Intellectual Property owner, approves such use in advance and in writing. When accessing and using the Platform and Content, you also agree not to change or delete any ownership notices from any materials downloaded or printed from the Platform.
However, solely for as long as GLANEUR makes any Content generally available to the public, you are granted a limited, personal, non-transferable, non-sub-licensable, and revocable license to access, download and use such copyrights and copyrightable Content and materials solely for their intended purpose.
Please note that GLANEUR’s Content is intended only for personal non-commercial use, wherein you do not acquire any ownership rights to the Content (including any and all intellectual property licenses, trademarks, copyrights, patents and other laws).
GLANEUR reserves the right to monitor your interaction with the Platforms and Content. We are in our bounds to alter or revoke this personal license to access and use the Content at any time and for any reason.

GLANEUR reserves the right to take down, at any time, any of the Content if it is in direct violation of the aforementioned terms or any of GLANEUR’s intellectual property rights. Yes, we allow you a limited, personal, revocable license to access and use GLANEUR Content, but this agreement does not constitute a waiver of any of GLANEUR’s rights to the Content.

Although you are granted specific usage rights for interacting with the Platform and Content owned by GLANEUR, you agree not to use, edit, copy, translate, display, download, distribute, transmit, sell, create derivative works of, or exploit in any other way, any Content without the express written permission of GLANEUR.

Unauthorized use of the Content may constitute a breach of copyright, trademark or other intellectual property laws and may subject you to criminal or civil charges and penalties.

 

INFORMATION ON GLANEUR’S WEBSITES

Accuracy, Completeness, and Timeliness of Information

Glaneur may contain information provided by third party sellers and other content providers. We don’t guarantee any aspect of any product information from third party websites, including without limitation, product images, descriptions and specifications.
The information on this website is for information purposes only.
The information contained on our Websites may differ from information contained on the actual product materials.

Before you act on information you find on the website, you must independently confirm any facts about the item(s) that are important to your decision.

If you find any error or notice something that doesn’t look right about any GLANEUR product, material or relevant information on any of our websites, please let us know by contacting us at info@glaneurinc.com. We are always thankful for your feedback and input as it plays a great role in our improvement and growth.

Medical Information Notice

GLANEUR Platforms does not provide all information regarding precautions, dosage information, side effects, or interactions for any medicine, health, fitness or wellness products. Any such information which is provided on the GLANEUR Platforms should not be understood to indicate that any drug or other product is safe for you.

To ensure whether any drug or product is safe for your consumption or usage, you must consult the actual product information which is provided with the product (including packaging and package inserts).

If you require any additional information regarding any product beyond what is provided with the product, you can contact the respective manufacturer of said product for such purposes.

For all ingestible goods and items, The Food and Drug Administration (FDA) has not evaluated the information relating to dietary supplements.

GLANEUR recommends that you consult with your medical professional for directions and guidance before using any drug or any medical, health, wellness, or fitness product.

CONDITIONS OF SALE

 

Placing an Order

Customers wishing to purchase any items through GLANEUR e-commerce Platforms can do so through their user account. Alternatively, customers can also check out as a guest without registering an account.

However, account registration is required for users who wish to access coupon codes and further discounts on our e-commerce websites.

Shipping Terms

GLANEUR currently ships to all US states and territories. We are, however, working on expanding our shipping services outside of the US. These Terms will be updated accordingly once we do.

Shipping charges are determined by the shipping method you choose when you place your order. By entering your zip code during the checkout process, you will be able to calculate the applicable shipping charges for delivering your order to your desired destination.

If you happen to be shipping your order to an address other than the one specified in your account, we request that you provide the name of the order recipient at the alternate address.

Orders and Pricing

Pricing: Our prices are compared against other retailers and retail value and priced at the fairest price we can find. No guarantee they will be cheaper than everyone else. However, our pricing policy is based on best value and quality, in the effort to offer to you the best deal on the market.

We appreciate your loyalty, we are striving daily to be your online price leader for the products you enjoy.

When placing any order, please review your entire final order, including the items in your cart, total purchase price, and each individual item price, before submitting your final purchase request at checkout. This is important, as

  • There might be items that inadvertently added to you cart while shopping
  • Orders cannot be cancelled once submitted-see return policy
  • Pricing errors, out-of-stock and other errors occasionally occur

We reserve the right to cancel any orders containing pricing errors, out of stock errors or other errors at any time without further obligation to you, including after you have received a confirmation of your order.
If any item you request becomes unavailable on the Glaneur website, we may cancel your order or – alternatively – instead of canceling your order, we may, at our discretion, purchase and/or have fulfilled the unavailable item(s) on your behalf from third parties.

You will be timely informed of any such occurrence at the contact email you provided while checking out.

We apologize for any such rare occurrence which may be of inconvenience to you. We will ensure to provide you optimized solutions to improve your shopping experience at GLANEUR.

Product Listings

All product listings, product specifications, product availability, and product pricing present on GLANEUR e-commerce websites can be subject to change at any time without any notice.

Until you have made the complete payment of your order in compliance with our Conditions of Sales, GLANEUR is under no obligation to fulfill your order.

Taxes

The items sold on GLANEUR e-commerce websites or partner marketplace may be subject to a tax. Prior to submission of your purchase order request, an estimate of the tax collected on your order will be provided to you.

If any tax amount is applicable on the items you are about to purchase, it will be applied to the item price, less any saving amounts from coupon codes, discounts, and other savings.

The tax amount may vary depending on a number of factors, such as the items purchased, the shipping address, and the respective seller(s) of the item.

However, unless explicitly specified, GLANEUR is the seller of all items available on our e-commerce stores.

 

TITLE AND RISK OF LOSS

 

Title

Complete customer satisfaction remains the priority and ultimate goal of GLANEUR.
Parties involved in any sales transaction typically agree to the obvious details of the transaction, such as the nature of the goods, the item price, and the delivery time. But, there are other issues of importance in the background of every sale.
All items purchased from GLANEUR e-commerce sites are made pursuant to a shipment contract.
The title to the items purchased by you, and all risk of loss of any goods sold hereunder, passes directly to you at the time of our delivery to the current carrier.

Risk of Loss

GLANEUR Inc. is not liable for the order once it has been handed over to the carrier. Nor are we under any obligation to refund the order should the order be lost or damaged while in the possession and care of the carrier.

Glaneur Inc. may exercise discretion, as a one-time courtesy, to resend or refund a lost or damaged order (minus shipping fees) which was lost or damaged while in the possession and care of the carrier.

Such courtesy is predicated upon the customer first filing a claim with the carrier and submitting proof of the filed claim to returns@glaneurinc.com.

Non-Returnable Items:

  • under garments
  • documents
  • e-downloads
  • opened goods
  • damaged goods
  • used or tested goods
  • etc.

 

RETURN & EXCHANGE POLICY

 

Sometimes, you may realize you’ve made an incorrect purchase, or you may want the same item in a different size or color.
Every product purchase includes one-year hassle-free guarantee with excellent after-sale service. Simply return the product unopened and unused with proof of purchase as defined below.
In all other situations, return postage fee or charges will apply.

Return & Exchange Requirements

When returning or exchanging any item, you are required to provide:

(1) Your order or invoice number
(2) The reason you want to return each item. Choose from the following where applicable:

  • Ordered the wrong item.
  • Received an item that was not ordered.
  • Item was damaged, defective, or missing parts.
  • Item did not arrive in time.
  • Other (please describe).

(3) Your original receipt and the packing slip which serves as proof of purchase.

Refund Method

Customers returning item(s) in original unopened packaging will be provided full store credit. You can indicate your preference of store credit or refund along with your return.
If the return or exchange is a result of an error from our end (such as a damaged, defective, or incorrect item shipped), GLANEUR will provide cost-free return shipping for return of such item(s) and free reshipping of alternate product where applicable.
Once your return has been received, depending on your selection,

  • either a credit will applied to your account within 24 hours of receiving your return,
  • or a refund will be issued within 14 business days and an email confirmation will be sent to notify the customer.

A 15% restocking fee is applicable to all returns. This amount will be deducted from the credit or refund amount.

Items with opened or tampered packaging will not be accepted as return or exchange items by GLANEUR for health and safety reasons. We reserve the right to deny any return or exchange.

Refunds can only be given to the buyer who made the original purchase. No exceptions!

Sending Returns

The method of return and address for return shipping are indicated on the online return application form.
Please fill out the return form online and follow these instructions for sending your returned goods:

(1) Pack your return in the original shipping package.
(2) Inside the return package, please include the original packing slip, the original invoice and a copy of the return label
(3) Outside the return package, please ensure to add the return label, and any required warning labels as applicable.

(4) Include all original packing materials, manuals and accessories.

We recommend that you return goods via UPS or insured USPS to safeguard proof of delivery.

For facilitating refund on your returned goods, we recommend that you call us at 1 (800) 597-7764 or email us at returns@glaneurinc.com prior to sending in any item(s).

 

COPYRIGHT INFRINGEMENT

 

Please consult your legal advisor before filing a notice with us because in many instances, penalties are applicable on false claims. GLANEUR is within bounds to terminate the accounts of Platforms users found to infringe third party copyrights.

 

PRIVACY POLICY

 

Our Partners

Occasionally, GLANEUR partners with third party websites, social media platforms, mobile apps, and other products and services. These partners are collectively called “Third Parties”. Through our platform, you may be able to connect with these third parties and use their services. But, please know that the third parties operate on their own terms of use and privacy policies which Glaneur may not support. Therefore, it is recommended to our customers that they should carefully read third parties’ policies before using their services. Glaneur will not be responsible for your any type of interactions with the third parties.

Privacy

You give your explicit consent to Glaneur to collect, use, disclose and handle your information otherwise according to our Privacy Policy.

Privacy Policy may be updated from time to time.

You give your consent to Glaneur to monitor and record telephone calls, emails, and texts and other forms of communication between you and us regardless of which party initiates the communication.

Important Disclaimers

User Interactions: Glaneur will not be responsible for your interactions with other platform users and any type of damage caused due to those interactions. In order to be safe, follow the below mentioned instructions:

Be careful and exercise caution when interacting with other platform users, especially people who are strangers to you.

Glaneur is not obligated to mediate any dispute between the users.

Warranty Disclaimer: Users should know that some jurisdictions do not permit certain limitations or exclusions on liabilities, legal warranties and remedies, so these exclusions and limitations may not apply to them.

Everything on the Glaneur platforms including all the content and the materials and products are provided on “AS IS” basis. We don’t make any promises of any kind including any guarantees about the platform’s accuracy, adequacy, usefulness, and reliability or otherwise.

TO THE MAXIMUM EXTENT ALLOWED BY APPLICABLE LAW, GLANEUR IS NOT RESPONSIBLE OR LIABLE FOR ANY USER CONTENT POSTED ON THE PLATFORM.
GLANEUR does not guarantee that the platform will be uninterrupted or error-free. We can guarantee that any defects will be corrected and that we maintain a platform that is free of viruses or anything else harmful.

To the maximum extent permitted by applicable law, Glaneur doesn’t claim to or is obligated to fulfill any expressed or implied warranties related to the platform, content, user content, and any other product or service which may be acquired by the user through the platform including, but not limited to, implied warranties of title, merchantability, fitness for a particular purpose and non-infringement.

If accessing the platform causes any damage to your device, you are solely responsible for such damage to the maximum extent permitted by applicable law.

 

TERMINATION

 

Glaneur reserves the right to modify or terminate any Glaneur platform, member program, product or service at any time without prior notice.

Subject to applicable law, Glaneur reserves the right to terminate or suspend your account, delete your profile or user content, and/or restrict your use of all or any part of the platform at any time for any reason, without incurring any liability.

You understand and agree that some of your user content, particularly that which is displayed in an activity feed or in other public places on the platform, may continue to appear publicly even after your account is terminated. This will be subject to your right to have your user content removed upon request in accordance with applicable law.
These terms remain in effect even after your account is terminated or you have stopped using the platform.

 

INDEMNIFICATION/LIMITATION OF LIABILITY

 

Limitation of Liability

Some jurisdictions do not permit certain limitations or exclusions on liabilities, legal warranties and remedies, so these exclusions/limitations may not apply to you.

NONE OF THE GLANEUR PARTIES WILL BE LIABLE FOR ANY DIRECT, SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, INCLUDING WITHOUT LIMITATION FOR ANY LOST PROFITS OR LOST DATA, THAT MAY RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE PLATFORM OR THE PERFORMANCE OF THE PRODUCTS PURCHASED THROUGH THE PLATFORM OR THE CONDUCT OF OTHER PLATFORM USERS (WHETHER ONLINE OR OFFLINE), OR ATTENDANCE AT A GLANEUR EVENT OR GLANEUR PARTNER EVENTS, OR ANY USER CONTENT OR ANY OTHER ACTIVITY IN CONNECTION WITH THE USE OF THE PLATFORM, EVEN IF GLANEUR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. YOU ASSUME TOTAL RESPONSIBILITY FOR YOUR USE OF THE PLATFORM. YOUR ONLY REMEDY AGAINST GLANEUR IN CONNECTION WITH ANY DAMAGES ARISING FROM YOUR USE OF THE PLATFORM OR ANY CONTENT IS TO STOP USING THE PLATFORM.

App Marketplaces

You acknowledge that this agreement is between you and GLANEUR only, and not with the app marketplace where you downloaded a GLANEUR app (e.g. for iOS users, the App Store operated by Apple Inc. or for Android users, the Google Play store operated by Google Inc.).

 

Online Conduct

 

Posting Content on the Platform

User Content License: There are some parts of the platform which allow the users to post photos, videos, comments, and other textual and graphical content which Glaneur refers to as “User Content”. Glaneur is not responsible for the user content posted by others on the platform. User content is in the ownership of the person who posts it, however, all the user content is automatically licensed to Glaneur in the following manner:

You give your consent that you have the right to post your User Content on the platform, and you grant Glaneur a non-exclusive, perpetual, transferable, sub-licensable, royalty-free, worldwide license to use any of the user content that you post on or in connection with the platform. This license covers the likeness of any person that appears in the user content, or any of the concepts or ideas contained in the user content, for any purpose, including commercial use, which includes the right to translate, display, reproduce, modify, create derivative works, sub-license, distribute and assign these rights. Glaneur may, in its sole discretion, remove any user content at any time.

Users shall know that deleted user content may remain stored in Glaneur’s systems and on the platform to the extent your user content has been publicly posted or shared with others who may not have deleted it, unless you or the relevant individual request deletion or blocking of personal data in accordance with applicable law.

License to Use Comments, Feedback and Ideas

User shall also know that any comments, feedback, or ideas you send us are provided on a non-confidential basis and you grant to Glaneur a perpetual, worldwide license to use all comments, feedback and ideas you may share with us, without notice, compensation or acknowledgement to you, for any purposes whatsoever, including, but not limited to, developing, manufacturing and marketing products and services and creating, modifying or improving products and services.

User Code of Conduct

Don’t plagiarize. Prior to posting User Content to the Platform, ensure you have all the permissions and rights needed to make that User Content publicly available, including from any individuals who appear or are mentioned in your User Content.

Be safe and exercise due diligence at all times.

Do not engage in any action or activity online or otherwise that may expose Glaneur and/or its users to any type of harm, including anything that may disrupt, damage, disable, tamper with, overburden or limit the functionality of the Platform.

Never post any User Content that may contain software viruses, programs or other malignant computer code. Do not circumvent or modify any Platform software or security technology.

Do not use any data mining, robots, scraping or similar data gathering methods.
Glaneur is a public platform. Refrain from posting your own or anyone else’s personally identifiable information.

Do not post any advertising, solicitation or commercial content on the Platform or accept payment from a third party in exchange for performing commercial activity on the Platform.
Do not collect or solicit personal information from other Platform users or send unsolicited messages.

Do not use automated technology to interact with the Platform.
Be kind and courteous. Respect the community and do not post User Content, link to a website, or do anything that is illegal, misleading, malicious, harassing, inaccurate, discriminatory, or otherwise objectionable or inappropriate or which violates any applicable laws. Glaneur reserves the right to prescreen, monitor, or remove User Content – but we have no obligation to do so.
Be yourself on the Platform. Do not impersonate any person or organization, including athletes or Glaneur employees.

Materials You Submit

You acknowledge that you are responsible for all materials you submit to Glaneur, Inc. and partner websites or other electronic communications including:

  • Any part of the Glaneur websites that is administered by third parties like Facebook, Instagram, other social media platforms.
  • The tools that allow you to interact with the website through these social media platforms.
  • Legality, accuracy, appropriateness, originality, and copyright of any such material you submit.

If you submit any material to us, you grant us an unrestricted right to use and display this material throughout the world in any media.

You grant us the right to use the name you submit in connection with such material if we choose (opt out option will be available).

You acknowledge and warrant that you own or otherwise control in perpetuity all the rights to the content you submit.

You guaranty that the content you submit is accurate to the best of your knowledge.

You warrant and represent that use of such content will not violate any law or these Terms of Use.
You agree not to submit content that:

  • Infringes or violates anyone else’s patent, copyright, trademark, trade secret, rights of publicity or privacy, or other intellectual property rights;
  • Is illegal or encourages illegal activities or any breach or violation of a right (including a contractual right) held by a third party;
  • Is fraudulent, false, misleading, or deceptive;
  • Is defamatory, obscene, pornographic, vulgar, or offensive;
  • Promotes discrimination, bigotry, racism, hatred, harassment, or harm against any individual or group;
  • Is violent or threatening, or promotes violence against, or actions that are threatening to, any individual or group;
  • Has a commercial purpose;
  • Is intended to cause harm, damage, disable, or otherwise interfere with Anything Retail or our partners; or can be considered a third party’s private or confidential information.

RESTRICTIONS OF ACCESS AND USE

The following Terms, and any future modifications to such Terms, govern your ability to access and use GLANEUR e-commerce websites and constitute a legal contract between you and GLANEUR.

If you do not agree to comply these Terms, please immediately discontinue using the GLANEUR websites. Failure to comply with any of these Terms will result in GLANEUR restricting your access to and use of the Platform and we may take further legal action against your activities.

Compliance with Conduct

When using Glaneur and partners’ sites, you agree to refrain from the below mentioned actions:

  1. Violate any law, rule, regulation, or these Terms of Use;
  2. Engage in conduct that is fraudulent or otherwise harmful to Glaneur, our partners, or any other user;
  3. Display to others, mirror, or frame the website, or any component of Glaneur;
  4. Access the website if we have prohibited you from such access;
  5. Circumvent any rules or terms set forth on the website including those relating to any promotion, contest or program on the website;
  6. Access, tamper with, or use non-public areas of the website, Glaneur’s computer systems, or the technical delivery systems of Glaneur or its providers;
  7. Probe, scan, or test the vulnerability of any Glaneur or breach any security or authentication measures;
  8. Interfere with the access of any user, host or network, including, without limitation, by sending a virus, overloading, flooding, spamming, or mail-bombing the website;
  9. Avoid, bypass, remove, deactivate, impair, descramble, or otherwise circumvent any technological measure intended to protect, limit access to, or control the website;
  10. Decipher, decompile, disassemble, or reverse engineer any of the software used on or in connection with the website;
  11. Collect any personally identifiable information from users of the Glaneur website or use any such information found on the website;
  12. Use a third party’s credentials, conceal your true IP address, or otherwise impersonate or misrepresent your identity or affiliation with any person or entity;
  13. Use the website to determine whether a third party holds any type of account, or to learn about or verify information about the account that is not yours.

Compliance with GLANEUR Identity

You will not use Glaneur or Glaneur’s affiliated websites name, logo, brand or identity for the following purposes:
Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters, or other form of solicitation;

Use any meta-tags or other hidden text or metadata utilizing Glaneur trademark, logo, URL, or product name without Glaneur’s express written consent

And, you will not attempt to do anything, or permit, encourage, assist, or allow any third party to do anything, prohibited in this list of items or attempt, permit, encourage, assist, or allow any other violation of these Terms of Use.

Employee and Agent Compliance

If you are accessing the website as an employee or agent:
You acknowledge that you are extending the permanent consent and authorization described above on behalf of your employer or principal, and that you have authority from that employer or principal to do so.

If you are accessing the website as an employer or principal:

  • You authorize your employee or agent to extend on your behalf the permanent consent and authorization described above
  • You acknowledge that your permanent consent and authorization will bind all of your employees and agents.

State and Federal Laws Compliance

Glaneur, Inc. adheres to the Applicable Laws and Jurisdiction governed by and construed in accordance with the laws of the State of Texas without regard to choice of law rules.

Any cause of action arising from or relating to the use of this site or this agreement shall be brought exclusively in a court in Texas.

IN SUMMARY

  • The failure of Glaneur or its affiliates to insist upon strict adherence to any term of this agreement shall not constitute a waiver of such term.
  • You agree that regardless of any statute or law to the contrary, any claim of cause of action arising from or relating to use of this site or this agreement must be filed within.
  • The “Warranty Disclaimer” and “Indemnification / Limitation of Liability” provisions of this agreement are for the benefit of Glaneur and its affiliates as defined herein.
  • Each of these individuals or entities shall have the right to assert and enforce these provisions directly against you on its own behalf.