All items are eligible for return within 7 days from the delivery date. Simply return the product unopened and unused with proof of purchase as defined below.
In all other situations, return postage fee or charges will apply.
Return & Exchange Requirements
When returning or exchanging any item, you are required to provide:
(1) Your order or invoice number
(2) The reason you want to return each item.
(3) Your original receipt and the packing slip which serves as proof of purchase.
Customers returning item(s) in original unopened packaging will be provided a choice of full store credit or refund. You can indicate your preference of store credit or refund along with your return.
If the return or exchange is a result of an error from our end (such as a damaged, defective, or incorrect item shipped), Little Spa Shop will provide the option of a replacement or a full refund.
Once your return has been received, depending on your selection,
- either a credit will be applied to your account within 24 hours of receiving your return,
- or a refund will be issued within 14 business days and an email confirmation will be sent to notify the customer.
A 15% restocking fee is applicable to all returns. This amount will be deducted from the credit or refund amount.
For quality and safety reasons, items with opened or tampered packaging are not eligible for return or refund. We reserve the right to deny any return or exchange.
Refunds can only be given to the buyer who made the original purchase. No exceptions!
To return an item, we recommend that you return goods via UPS or insured USPS to safeguard proof of delivery.
For facilitating a return or refund on your returned goods, we recommend that you call us at 1 (800) 597-7764 or email us at email@example.com prior to sending in any item(s).